Raw Straight

At Moenia Hair, we take pride in providing premium-quality hair extensions and ensuring an exceptional shopping experience. Please carefully review our policy before completing your purchase.

1. No Returns or Exchanges
   Due to the nature of our products and for hygiene reasons, all sales are final. We do not offer returns or exchanges under any circumstances. We encourage you to review your order carefully before checkout to ensure accuracy.


2. Billing & Shipping Address Verification
   For security purposes, your billing and shipping addresses must match. Orders with mismatched information may be subject to cancellation or require additional verification before processing.


3. Processing & Shipping
   ● Processing Time: Please allow 2 business days for order processing.
   ● Shipping Time: Once processed, orders are shipped via our standard shipping method and typically arrive within 3-7 business days. Delivery times may vary based on location and carrier delays.


4. Lost or Stolen Packages
   Moenia Hair is not responsible for lost, stolen, or misdelivered packages once they have been shipped. If your package is marked as delivered but not received, we recommend checking with your local carrier or ling a claim directly with the shipping provider.
   By completing your purchase, you acknowledge and agree to these terms. If you have any questions regarding your order, please contact our customer service team before placing your order.

1. What is raw hair? Raw hair is 100% unprocessed human hair that has not been chemically treated, steamed, or altered in any way. Each bundle comes from a single donor, with cuticles intact for a natural, long-lasting look and feel. 2. How is raw hair different from virgin hair? While both raw and virgin hair are human hair, virgin hair is often steamed to create uniform textures, whereas raw hair remains in its purest form—unaltered, straight from the donor. Raw hair also has a more natural texture, superior quality, and longer lifespan. 3. Can Moenia Hair be colored or dyed? Yes! Our 100% raw hair can be colored, lifted, or dyed to your desired shade. However, for best results and to maintain the integrity of the hair, professional coloring is highly recommended. 4. Does raw hair require special care? Yes, because raw hair is completely unprocessed, it requires proper maintenance. Use sulfate-free shampoo, deep condition regularly, and minimize excessive heat styling to keep the hair soft, hydrated, and long-lasting. 5. How long does Moenia Hair last? With proper care, our raw hair extensions can last up to 3+ years. The longevity depends on how well the hair is maintained, including regular washing, conditioning, and protective styling. 6. Will the hair texture be exactly the same for every bundle? No, because raw hair is unprocessed and comes from individual donors, each bundle may have slight variations in wave pattern, color, or texture. This is a sign of authenticity and ensures a natural look when installed. 7. Does the hair shed or tangle? Raw hair experiences minimal shedding and tangling, as the cuticles remain intact and aligned. To prevent tangling, we recommend keeping the hair moisturized and detangled regularly. 8. Can I use heat styling tools on Moenia Hair? Absolutely! Our raw hair can be straightened, curled, or styled as you would with your natural hair. However, using a heat protectant and avoiding excessive heat exposure will help maintain its quality. 9. Is raw hair high-maintenance? Raw hair requires more care compared to processed hair because it is in its natural state. However, with a consistent care routine, it remains soft, luxurious, and manageable for years. 10. How is Moenia Hair sourced? We take pride in sourcing our 100% authentic raw hair directly from reputable suppliers in Southeast Asia, ensuring ethical collection and top-tier quality with no synthetic blends.